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Booking Policy

 Hotel Reservations Policy
 
 
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What is the Cambodia Travel, Hotels & Tours prices policy?
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How do I find and reserve a hotel with Cambodia Travel, Hotels & Tours ?
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After I make my reservation, how long it takes to get hotel's confirmation ?
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In case the hotel that I have selected is not available, what should I do then?
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Do I need a credit card to make a hotel reservation ?
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When will I be charged?
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Whose name is the reservation made under ?
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What is the latest time that I can make my reservation ?
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Are your hotel rates per room or per person?
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Is there any fee using Cambodia Travel, Hotels & Tours service ?
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Can I make a reservation directly through the hotel ?
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What is your cancellation policy for hotel reservations ?
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Questions/Comments ?
 
  What is the Cambodia Travel, Hotels & Tours prices policy ?

Cambodia Travel, Hotels & Tours prices policy is well known to be the most agressive in the Internet Industry.We bring you the absolutely lowest rates available !

For your convenience and instead of others onlines compagnies, our rates are in USD including all taxes and service charges, it means that you do not have to pay more !

 
  How do I find and reserve a hotel with Cambodia Travel, Hotels & Tours ?

After you choose one of the destinations from the menu, you will see the selection of hotels. The hotels that Cambodia Travel, Hotels & Tours offer are in the 3-star to 5-star categories, and will usually have important features such as rooms, dining and recreational facilities, etc.

Also, be sure to make your reservation for the full duration of your stay, in order to avoid the unavailability if you later decide to further your stay.

 
  After I make my reservation, how long it takes to get hotel's confirmation ?

Within 2 working days (not including Sat, Sun & Public holidays) .

When you make a booking with us, within 24 hours, you will receive our Order Acknowledgement via e-mail, confirming that your order is now being process.

At the same time we will contact our agents with your request. Assuming availability, a reservation is then made with your information confirming your booking and your credit card payment will be settled at this time as well.

Upon confirmation (usually within 2-working day), we will send you a hotel check-in voucher showing booking details via an e-mail. This voucher can then be presented upon check-in at the hotel.

If you do not receive any mail from us within 2-working day after placing an order, please kindly contact us immediately at info@cambodia-travel-hotels-tours.com

 
  In case the hotel that I have selected is not available, what should I do then?

You will be notified via an e-mail (within 2 working days after placing your order) and you will not be charged.

Moreover, when you make your reservation, we allow you to give us permission to reserve another hotel at comparable standard and price.If your selected hotel is not available AND you give us your permission, we will do so and will notify you through an e-mail. In this case, your credit card payment will not be settled until we get confirmation from you. travel st petersburg

  Do I need a credit card to make a hotel reservation ?
Yes. All Bookings are on prepayment basis. For your convenience, Cambodia Travel, Hotels & Tours offers credit card payment directly from our web site. However, you will not be charged until we get confirmation from your selected hotel. We accept payment by Visa, MasterCard and American Express.
 
  When will I be charged ?
You will be charged only if your selected hotel is available. After receiving your order, we will check for hotel's availability. If your selected hotel is available, we will make reservation and your credit card payment will be settled on receipt by us of confirmation of availability from the selected hotel.
 
  Whose name is the reservation made under ?
The hotel's reservation is made under your name. You can check-in with either a hotel check-in voucher or your passport (showing the same name as when you fill out our reservation form).
  What is the latest time that I can make my reservation ?
We accept bookings that are made at least 3-working days (not including Sat, Sun & Public holidays) before the check-in date.
 
  Are your hotel rates per room or per person ?
All of our listed rates are per room, NOT per person (unless otherwise specified). Moreover, there is no charge for children under 5 years old sharing a room with parents with no extra bed.
 
  Is there any fee using Cambodia Travel, Hotels & Tours service ?
There is no charge to use Cambodia Travel, Hotels & Tours for reserving hotels and, in fact, you will usually save a lot of money by booking at our special rates.
 
  Can I make a reservation directly through the hotel ?
The special rates listed on the Cambodia Travel, Hotels & Tours are only available through our service. If you would like to make a reservation directly with the hotel you will need to contact them directly.
 
  What is your cancellation policy for hotel reservations ?

1) If we receive your notification of cancellation more than 15 working days (not including Sat, Sun & Public holidays) prior to check-in date, there will be no cancellation charge except for a bank credit card processing fee of 10% of the total amount PLUS administration fee USD10.

2) If notification of cancellation is received less than 15 working days (not including Sat, Sun & Public holidays) prior to check-in date, a bank credit card processing fee of 10% of the total amount PLUS one night room charge will be levied and PLUS administration fee USD10.

3) No Show will be 100% of the total invoice charged - No Refund

4)
For the reservation during the period of beginning of December to the end of January, Chinese New Year Days, the cancellation will be 100% of the total invoice charged - No Refund.

Please send us your cancellation request by email to info@cambodia-travel-hotels-tours.com or fax to (662) 237-4574 , Attention Cambodia Travel, Hotels & Tours .

 
  Questions/Comments ?
Please feel free to contact us at info@cambodia-travel-hotels-tours.com to send any question or comment you may have and we will get back to you promptly.

 Tour Reservations Policy

For Normal Period, Upon tour confirmation, a 30% deposit is requested in order to guarantee your reservation. This deposit is non-refundable, in case the tour participants cancel the tour on their own. The 70% remaining balance should be settled against the travel documents at least before the tour starts 7 working days (not include Sat, Sun and Public holidays). If the balance is not made before that period of time, the package tour reservation is assumed to cancel automatically.

In case of Cancellation less than 7 working days and more than 3 working days, we refund 50% of the total price. If cancellation is made prior the tour 3 working days and less than, no refund, either in partial or in full, for unused services of the tour.

For Peak Season (since December 15 to January 15 and Chinese New Year), a 50% deposit is made upon the confirmation and the full payment is requested before the tour starts. This deposit is non-refundable, in case the tour participants cancel the tour on their own.

In case of Cancellation, if notification of cancellation is received less than 1 month prior starting the tour, the full payment is no refund, either in partial or in full, for unused services of the tour.

 Flight Reservations Policy
Payment :

Payment can be made either using a major credit card (Visa, Mastercard, Amex or Diners Club only). Click here for secure on-line payment or click here and then print a copy of our credit card charge form. Once completed please fax the from back to us at (662) 237-4574.

Cancellation Policy :

There will be no charge for the cancellation if notification is received before issuing the air-tickets. Otherwise, credit 5% processing fee and ticket refund fee will be levied.

Delivery Charge : A handling and delivery fee is as follow

Bangkok City Area : Baht 250 per way.
Bangkok Airport Air : Baht 500 per way.
Oversea FEDEX : depend on distance.
Delivery Service is also available on Sunday.
If you wish to speak to us - we can be reached at this phone number - (662) 237-4577
Fax. (662) 237-4574 during our office hours.

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